EU Electronic Vignettes

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๐Ÿ“‹ Terms of Service

Last updated: July 17, 2026 โ€” version 2026-07-17-r4

1. Introduction

These Terms of Service govern each order placed with VignetteGO. VignetteGO is an independent paid assistance and registration service operated by KarmaPower s.r.o.; it is not a government authority, official toll operator or state website. The version displayed and accepted when an order is submitted applies to that order, subject to mandatory consumer law.

VignetteGO is owned and operated by KarmaPower, s.r.o.

2. Service Description

By placing an order, you appoint and authorise VignetteGO to use the details you provide. A VignetteGO specialistโ€”not an automated fulfillment systemโ€”manually performs the official registration and purchases the selected e-vignette on your behalf through the relevant verified toll-operator portal or authorised channel. The service is intended to reduce the customer's administrative and language burden and the risk of mistakes or using an unverified look-alike sales site. Payment does not activate a vignette.

  • Manual registration and purchase on the customer's behalf through the relevant verified official portal or authorised channel
  • One order for products in multiple countries, with secure payment processing through Stripe
  • Use of the relevant verified official toll-operator portal or authorised channel on the customer's behalf, helping the customer avoid unverified look-alike sales sites, followed by delivery of the available official purchase confirmation
  • Customer support and manual fulfillment Monโ€“Sun, 06:00โ€“18:00 Central European time (CET/CEST)

โš ๏ธ Manual performance, timing and proof of validity

The website may accept orders at any time, but staff fulfillment and support operate only Monโ€“Sun, 06:00โ€“18:00 CET/CEST. Orders placed outside those hours wait for the next operating window. We do not promise completion within 2, 3, 15 or any other fixed number of minutes or hours unless a specific written promise is shown for that order. Payment and a requested start date are not proof of activation. The customer must not use a tolled road until the official registration is completed and the official confirmation has been received and checked. If we cannot process the order or need clarification, we will inform the customer. Before the official purchase is completed, the customer may request cancellation and a full refund.

Express request for early performance

Where consumer withdrawal rights apply, the customer separately and expressly requests VignetteGO to begin performing the service before the end of the 14-day withdrawal period and acknowledges that the right of withdrawal is lost once the service has been fully performed. This does not limit mandatory remedies for defective, incorrect or late performance.

Right of withdrawal

3. User Responsibilities

By using our service, you agree to:

  • Provide accurate vehicle and personal information
  • Use the service only for legitimate vignette purchases
  • Comply with all applicable laws and regulations

โš ๏ธ Data Accuracy Responsibility:

Provide complete and accurate vehicle, product, requested-date, contact and personal information required for the selected official portal.

VignetteGO uses the customer-provided data to perform the requested manual registration through the relevant verified official portal or authorised channel. We submit the information as provided unless the customer corrects it before official submission.

The customer is responsible for errors in the information they supplied. This does not exclude responsibility for errors introduced by VignetteGO or any rights that cannot be limited under mandatory law.

โœ… Before You Submit:

Check all vehicle, country, product and requested-date information carefully before payment. Contact us immediately if you notice an error. Once details have been submitted to an official portal, correction or cancellation may be restricted or impossible under that operator's rules.

4. Payment Terms

Payments are processed securely through Stripe. The total price shown before payment includes the official charge and the VignetteGO service fee. Payment authorises VignetteGO to begin the requested manual service, but it does not itself activate a vignette. The selected start date remains a request until confirmed by the official purchase record.

โš ๏ธ Finality of Registration:

Once the selected vignette has been purchased through the official portal, cancellation and refund of the official charge depend on the relevant toll operator's rules. The VignetteGO service fee is generally earned when the manual service has been fully performed. Nothing in these Terms limits mandatory consumer rights or remedies for defective, incorrect or late performance.

For more information about refunds, please see our Refund Policy.

5. Service Pricing

The following table shows the current prices for electronic vignettes available through VignetteGo. All prices are displayed in EUR and include all applicable fees.

Country Duration Price (EUR)*
๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria 1 day โ‚ฌ12.24
Weekend โ‚ฌ14.28
7 days โ‚ฌ19.89
1 month โ‚ฌ36.74
3m โ‚ฌ60.61
1 year โ‚ฌ98.98
๐Ÿ‡จ๐Ÿ‡ฟ Czech Republic 1 day โ‚ฌ28.44
10 days โ‚ฌ32.99
30 days โ‚ฌ46.18
1 year โ‚ฌ211.88
๐Ÿ‡ญ๐Ÿ‡บ Hungary 1 day โ‚ฌ46.68
10 days โ‚ฌ51.60
1 month โ‚ฌ73.08
1 year โ‚ฌ346.32
๐Ÿ‡ฒ๐Ÿ‡ฉ Moldova 7 days โ‚ฌ12.00
15 1 day โ‚ฌ22.40
30 days โ‚ฌ41.60
90d โ‚ฌ108.00
180d โ‚ฌ187.00
>180d โ‚ฌ360.00
๐Ÿ‡ท๐Ÿ‡ด Romania 1 day โ‚ฌ10.50
10 days โ‚ฌ16.50
30 days โ‚ฌ23.75
60d โ‚ฌ33.75
12m โ‚ฌ100.00
๐Ÿ‡ธ๐Ÿ‡ฐ Slovakia 1 day โ‚ฌ24.30
10 days โ‚ฌ28.80
1 month โ‚ฌ39.90
1 year โ‚ฌ180.00
๐Ÿ‡ธ๐Ÿ‡ฎ Slovenia 7 days โ‚ฌ48.00
1 month โ‚ฌ80.00
1 year โ‚ฌ235.00
๐Ÿ‡จ๐Ÿ‡ญ Switzerland 1 year โ‚ฌ108.35

* Price Composition: Each displayed amount is the total price charged by VignetteGO and includes the official vignette or toll charge plus our service fee. Our service fee covers a specialist manually submitting the customer-provided details and purchasing the selected product on the customer's behalf through a verified official toll-operator portal or authorised channel, secure payment processing, multi-country administration, written support and delivery of the purchase confirmation. This helps reduce administrative friction, data-entry mistakes and exposure to unverified look-alike sales sites. Payment starts an order request; it does not itself activate a vignette.

6. Limitation of Liability

VignetteGO is responsible for performing the agreed intermediary service with reasonable care. We do not control the availability or decisions of official toll systems and third parties. Nothing in these Terms excludes or limits liability or consumer remedies that cannot lawfully be excluded. Any other contractual liability is limited to the extent permitted by applicable law.

7. Changes to Terms

We may update these Terms prospectively. The version displayed and accepted when an order is submitted governs that order; later changes do not retroactively alter an existing order. Material changes will be identified on the website.

8. Company Information

VignetteGO is owned and operated by KarmaPower, s.r.o.

Address: Bystrc ev. ฤ. 2438, 635 00 Brno, Czech Republic (Czechia)

Company ID: 21710007

VAT ID: CZ21710007

D-U-N-Sยฎ: 76-439-0128

Email: info@vignettego.com

Phone: +420 737 531 777 (Monโ€“Sun, 06:00โ€“18:00 Central European time (CET/CEST))

9. Contact Information

If you have any questions about these Terms of Service, please contact us using the information provided above.